horrible experience I have to say. Contact our sales team Help/Support Our support team is always ready to help. SR3 3XP Your question may be answered on our Frequently Asked Questions page. You can also bring a good book to pass the time during your trip. Arriva plc. You are already subscribed to this newsletter. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. We have helped over 300,000 people with their problems. Add my review rating of "1" to the other 48 (of 51). What could we do to improve your experience travelling with Arriva? Arriva offers tram, train, bus, coach, and waterbus services. Im really upset as we did absolutely nothing wrong and barely said two words and got shouted at and demanded money of. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. Registered No: 347103, Arriva plc Customer Service Representative 2 salaries. Data will not be transferred to third parties except legal obligation. This information was not present when booking the ticket. In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Alwaysclose to you. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. 08/29/2022. For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. Contact our PR team Read the latest news in our newsroom 2023 Arrive All product, news and changes in the site will be showed for your region. Winter opening hours. Save time by comparing all your bus travel options in one place. Accordingly we missed our bus (which was anyways late over an hour!). This is a multi-location business. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. 5 passengers total in 2 cabins (3 and 2 respectively). Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Arrivia is the largest stand-alone travel loyalty provider in the world. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Arriva Bus Help Portal What is your complaints procedure? A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Our world class team of experts is always here to help. Nuevos descuentos para el transporte pblico en 2023! Resolver is free. We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Horrific service. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Lots of stops for restroom breaks. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Instead, theyre full of the info you need to get things sorted. If you are calling from Belgium, the number is 0800 79961. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; All rights reserved. She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. You have subscribed to this newsletter. . Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. Not what we asked for at booking. Scottsdale, AZ 85254 Congratulations!! Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. On a budget? You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Learn more about Resolver Pro and how to claim your business. Corporate Headquarters The journey was efficient and well organised, only delayed by the passport control process. Bus was not on time either on departure. Revolucion 356-60 piso Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. Jobs; 76. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. I have written to arriva to complain about the awful service we experienced. . Help us to personalise your experience on Arriva Bus by setting your default location. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB is here to help. Horrible staff; not friendly, dont speek English and a bit arrogant. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. Arriva help - frequently asked questions about Arriva. Best and worst companies at resolving issues. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. Arriva Bus Help Portal Resolver is a totally free service that you can use to complain effectively. Busbud provides you with Arriva phone number so you can easily reach out to them. I bought 2 bus tickets using the Arriva App. View our cookie policy here. Ind. Driver was nervous and the trip felt unsafe at some moments. Bedrijfsreviews. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Purchasing tickets in advance was the most reasonable price available. Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Driver charged extra for luggage. 912 260 418. Job Title. Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. So I called customer service on next business day of 10/31/22. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. By law, you have the right to request a refund for delayed or cancelled trips. This page is not available for these regions: Do you have a question or do you want a refund? Resolver can help you send your complaints to Arriva Bus. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. No, there aren't any power outlets or USB plugs on Arriva. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Salaries; 4. No, there is no WiFi on Arriva. To make a complaint, please contact our Customer Services team by clicking here. Need to get in touch with us? You can use DoNotPay to quickly get in touch with customer service teams from. Salarischeck. An error occurred while making the subscription. Contact our support team Media Want to learn about Arrive? Our travel privileges booking platform allows you to generate new revenue to support your business goals. 302 - A wing, Eureka Tower Mind Space No, you don't need a printed ticket when traveling with Arriva. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. No, Arriva buses usually don't have a toilet on board. We have to pay for luggage although there on tickets was written two baggages included. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Date of experience . Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. Discover how our travel solutions can help your business. Registered No: 347103 Registered Office: press@arrivia.com Discover how our travel solutions can help your business thrive. Photos; 20. Travel programs that help you grow Simple! By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. BBB reports on known marketplace practices. Easily compare and book your next trip withBusbud. DoNotPay is the perfect tool for solving problems and getting things done. Wat. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. thx god airport crew was able to help us. Find out with Busbud's extensive list of Arriva fares. It was fine. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). USB ports for charging. Get weekly updates, new jobs, and reviews. More importantly, large companies like Arriva often have incredibly long phone queues. 866-871-9336. Arriva. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. I paid $600 per cabin on credit card. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team What is arrivia? First, we had been booked into the wrong cabins. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. Just raise a case and leave feedback after. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Sunderland The bud arrived on time and was on schedule throughout the journey. Get started now by subscribing to DoNotPay. Your experience on this site will be improved by allowing cookies. Dreadful customer service and bad attitude. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. Follow. On our confirmations, we are booked into **** and ****. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Wondering how much are the cheapest Arriva bus ticket? San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. When taking the bus with Arriva, you will be able to enjoy Standard seat. Bus was crowded. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. Below you will find many ways to come in contact with us. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. Welcome to Arriva UK Bus. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! Toll-Free (888) 320-4234 Your bus was 15 minutes early to the bus stop and didn't even stop for us!! We were directed by the staff to the misleading bus stop (old one). Doorgaan naar hoofdinhoud. Registered in England. This way, sub-standard customer support doesn't result in you being left empty-handed. Arriva plc. Upload je cv. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. There are multiple ways to contact Arriva customer service . This business offers travel products and services. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. Seats recline a lot which is great for sleeping. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. The initial investigation will take 5 working days to complete and once customer service have received this response they will attempt to respond to you as soon as possible. Your experience on this site will be improved by allowing cookies. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. 378 reviews. The bus was cancelled. Friday from 08:30 to 14:30 h. Tel. Relatively comfortable and clean. As a matter of policy, BBB does not endorse any product, service or business. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. There are no meals or snacks offered on Arriva buses. Snapshot; Why Join Us; 378. 3.3. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. Doxford International Business Park If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Bus was late. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Arrivia is the largest stand-alone travel loyalty provider in the world. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Did this answer your question? Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. You can be certain that youre talking to the right person at the right time. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. 15147 N Scottsdale Rd Ste 210 Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. The Best Way to Contact Arriva Customer Service. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Outlets for charging at every row. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. Have you suffered a mishap or accident in one or with one of our vehicles? I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . The journey also took 45 minutes longer than expected. Simply show your ticket on your phone along with a valid photo ID to board the bus. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Or maybe you want to tell us about your experiences with our services? Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Find nearby departures, local service updates and more. UK, Tel: +44 (0)191 520 4000 Arriva salary trends based on salaries posted anonymously by Arriva employees. Driver forced us to pay for travelling with luggage even though ticket says this is included. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. We stopped for a quick comfort break at a service station which was good too. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles generally cover a three-year reporting period. We're happy to help. Busbud provides you with Arriva phone number so you can easily reach out to them. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. With DoNotPay, you never have to spend hours waiting in a phone queue again. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, We want our family to take this trip- they need to make it right! Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. Inloggen. For corporate enquiries, we can be contacted via the details below. Users who replace their existing A-card with the Arriva loyalty card will . Comfortable bus. It's quick, easy and totally free. Registered in England. You can compare prices, amenities and times by searching for a route. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. Dedicated customer support 24/7. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Need to contact Arriva customer service? Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Seat assignation wasn't adhered to. E-mail: enquiries@arriva.co.uk. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. Inloggen. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Busbud is an authorized Arriva ticket seller. The only things that could be improved is to have the toilet and the WiFi working. A bus operator in the North West. Consumer guides, newsletters, surveys and more! Type in Skip Waiting on Hold and select the product. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. This is a sure way to escalate your complaint so that an acceptable response is received. More description about the location of the bus is needed. Arrivia powers some of the most iconic names in travel, hospitality, and financial services. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. Zero information on Zadar Bus station about delays or departures. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Arriva Number for Lost Items. Its quick, easy and totally free. You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Arriva North West. It was an awful experience. 2023 Resolver Consumer Online Limited. You will receive your e-ticket by email when booking on Busbud. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. London. There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. Customer Reviews are not used in the calculation of BBB Rating. Questions? The legitimacy of the processing of your data is your consent granted by marking the corresponding box. What is the depot disciplinary procedure? If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. Bus arrived in split almost 1 hour late. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? The fact that the bus arrived on time at the beginning and end is very important to us . BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Need to file a complaint? Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. arrivia vacations India pvt Ltd Get In Touch With Credit One's Customer Service Reps Instantly, Get In Touch with JD Customer Service Reps Without the Wait, The Easiest Way to Contact Now TV's Customer Serivce Reps, Get in Touch with Google Nest Customer Service the Easy Way, Speak to a Live Customer Agent at Carvana Without the Wait, UnitedHealthcare Customer Service Hacks You Didn't Know, Reach Emerald Card Mastercard Customer Service Instantly, How to Speak to Anthropologie's Customer Service Agents, Speak to a Live Zoom Customer Service Agent With No Wait, Speak to a TXU Energy Customer Service Agent Instantly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, find agencies to help with your unpaid bills, Request compensation for cancelled or delayed flights, Analyze Terms of Service agreements before you sign and accept them, Eliminate the risk from free trial offers, Wanting to report exceptionally good service. Official Partner. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. we had to run everywhere and nearly missed the fly. We are recognized as a global leader in business, across our industry and among our suppliers. When I purchased the ticket, instructions were given for exact location of bus stop. Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. Theres no jargon in our rights guides. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. The whole process should take no longer than 10 working days. Location. No worries, you can use your time on the bus to catch up on some much needed sleep! Can I make a complaint on behalf of someone else? inquiries@arrivia.com So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Both drivers were polite and helpful. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Malad West Mumbai - 400 063, 58 Kingston Drive This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs.