Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Information provided by various external sources. I bought chairs over 9 months ago. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. She was amazing. To be removed from our postal mailing list, unsubscribe here. DO NOT BUY the worry-free protection. How can I ensure the furniture I am ordering fits in my home? First, the stain (whatever it was) would have gone into the cushion as well. It was also replaced and the 3rd one also had an off color board. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I ordered several dining chairs that kept coming in damaged. I recently purchased a sectional and a table. No return emails. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. BEAUTIFUL FURNITURE STORE ! It's perfect for our Great room. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. I purchased a garden stool in October of 2022 that was delivered in November. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Definitely will be back. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Arhaus is a handcrafted furniture brand that was founded in 1986. What if my items do not fit upon delivery? The delivery man actually realized it was there. My boyfriend and I adore this store! Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. They told me they dont cover surface issues, are you kidding me? Heather Jester was our guide and inspiration. The delivery was on time and the associates were extremely professional. Arhaus Furniture Customer service? You have successfully subscribed to our list. They are liars, don't live up to their commitments, and are rude. We also ensure all reviews are published without moderation. The follow up service is just as slow. Debra Cleare helped us with bedroom furniture, accessories and tables. Highly recommend Arhaus as a very good store with beautiful merchandise. My wife and I discovered Arhaus long before we had a house to put any furniture. She asked all the right questions of what I envisioned for my new place. doesn't. So it was that time of life again, furniture shopping time. The customer service of the entire company is appalling. Similarly, the line between "pushy" and "helpful" can vary from person to person. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I can't say enough about the beautiful furniture and great customer service at Arhaus. The store is a joy for us to shop in and I don't particularly like furniture shopping. Beautiful showroom but very unprofessional service. A The phone number for Arhaus is: (913) 663-0250. Everyone there is incredibly helpful and great to work with too. Arhaus Furniture collections are for the entire home. No problem with ordering, delivery etc. 70. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. The deliveries went smoothly and my purchases arrived quickly. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Learn more about purchasing Worry-Free Protection Plans. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I highly recommend this store! Even worse than this, I cannot get straight answer from the salesperson. Depending on your pick up location, the processing of this refund can take up to 30 days. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. I requested new back cushion, fabric only, and was told No. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. We have purchased gorgeous coffee table after seeing it on floor. Thank you Michael and Sandi Trish and Bob. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. Many of our pieces are as unique as the artisan that made them. The pros: Nicely designed, modern sofas and sectionals. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. EA808 Pagoda Earth Earrings Please contact Arhaus for details. Well, my husband and I have been looking for chairs for a year now. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. I never heard back from her. We spent close to $75k at this store and purchased their warranty on the furniture. Our sales associate was Daniel and he was very good sales person at that time. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Step 1: Dig deeper by asking the right questions 60 days. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The Palmer bedroom set we purchased looks great and very impressed with the quality. I sent a request for a second shipping label. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Gorgeous product! The space has a large open floor plan and I didn't know where to even begin. They have moved my delivery date multiple times and can not commit to anything. 68. They said they would be back in touch. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I was informed that the benches are ready but the table will likely be delayed until May!! No one called. 11 reviews of Arhaus "LOVE THIS STORE. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. How can I check on the status of my order? Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. The day one mission was to make furniture sustainable, both environmentally and in product quality. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Awesome ordering process! Walking around aimlessly Tricia came to the rescue. I'm giving this 3 stars because I had both good and bad experiences in this store. STAY AWAY. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. It is a bad product as it provides them way too much room to deny claims. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Coffee table arrived after extended wait with large black streaks all over it. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. How am I supposed to do that myself? Love the pieces and well have them for a long time! If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Request your free catalog. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. I was "disconnected" by phone 3 times. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. And, we remain committed to never using wood from endangered rainforests. Both Batman, my little pup of the house, and myself enjoy our mornings on our new Hamptons chairs. I was sent a second label that i used for the second box. Arhaus don't manufacture their . I went in today and found a floor sample chandelier. Do I need to create an account to order online? Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. We'll be back! Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We ordered two couches from Zane at Arhaus and had an excellent experience with him. It's an amazing piece and like no other. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Have bought several pieces in the past, but never again. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. This chandelier was stunning but I knew it would be a fortune, but I was wrong. The furniture and accessories really fits with our collective tastes. Sign up for promotions, decorating tips and more from our team. He is honest and doesn't pressure you to purchase from Arhaus. We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. I cannot thank Kat and Michael enough. I love the products in this store. We are extremely happy with the items we purchased -- top quality and beautiful style. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. So the took them back and reordered the two chairs. The retail prive was around $6,000. I will be going back there now that I know they have good customer satisfaction. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. I recently purchased a dining room set from this store location. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Save money, frustration, and blatant disrespect. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Not to mention terrible quality. Worked with the design team to match new items from our previous purchases with another Arhaus store. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Not my favorite to say the least. I have worked with Michael Babcock to furnish two homes. Michael is now my "furniture guy" and Kat is my "furniture gal." We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Delivery time is problematic with this company. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! We do not offer pick-ups at our distribution center. Debra answered all our many questions and offer good advice. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. I decided to return the blankets and Arhaus sent me a shipping label. I have no issues with the quality of the furniture. Disconnected and unable to reach same rep. 71. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. All the dishes I paid full price for and I didn't get to use have since gone on sale. Read complete details for Arhaus Archarge Credit Card Accounts. Simply amazing. This was to be a birthday gift and I have this junk. Customer service's response was that normal wear is not covered. We would definitely buy here ! They are a publicly traded company of over 2 billion dollars. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Posted: February 21, 2023. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. We recycle copper into tabletops and transform tree roots into chairs. We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. This is total crap. Delete With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. I do wish companies would standby there commitments and honor what is being sold to the customer. Thank you. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. If you don't want to deal with headaches, order everything online!! They promised a discount. The sales staff is very helpful and non-judgmental (snobby). Recently I attempted to locate some bedding at Arhaus that they no longer carried. For the entire four-story shore house. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. work. We use intelligent software that helps us maintain the . Had to wait almost 2 month for a chairs and drawers. It came out absolutely beautiful. When they delivered in Nov 2021 they were the wrong chairs. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I've gone back to purchasing everything from Crate and Barrel and Wayfair. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. We have always wanted the "cloud" from RH but to be honest it's not in the budget. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Awful customer service! We find forgotten antiques and give them new life. He was so genuine & professional. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. I just ordered too much ;). They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. Some mixed feedback about delivery. They said "we rarely get delays." I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! If you placed your order in a store, contact your Design Consultant. Reminds me of Best Buy. It's for sure my favorite furniture store in San Diego! and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. You can make them your self quicker and for half the price. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Thank you to Michael and Kat for helping me select the perfect furniture for my home. Be ready with your credit card. Slipcovers: Arhaus vs. Ballard. The salesperson said she had reserved them for me.